Week 14 Integration Question

Week 14:
Research/micro: What are the ways you can evaluate your practice with clients?
Cummins utilizes anonymous consumer satisfaction surveys that are sent out in bubble envelopes so the workers cannot see the surveys. Each survey is done through the different departments. These surveys are done once a year to give the consumers a voice in what they do or do not like from employees.
Consumers also used to be able to read their progress notes and change what they felt was not relevant, or they could add things the consumer says they think believe should go in it. This is a practice no longer used, as it would cause dissatisfaction and controversy between consumer and employee. For example, there would be times when the employee would write that the consumer was experiencing paranoid delusions that day, but the consumer did not believe they were having any delusions and would want this taken off the record.
There are also peer review audits that are done for each worker to see if they did everything in the chart correctly. This is done at random, and not done all the time.The supervisor meets with the executive to evaluate the program and redo what needs to be updated.